I have refilled my cartridge and nothing prints.

The most common causes of this problem are blocked printheads or air trapped in the cartridge, in some cases an overfilled cartridge will also be unable to print because the ink droplets cannot make a clean break from the printhead to reach the paper. To clear any blockage, use the small and/or large rubber priming tips, if included with the refill kit, to clear the printhead. Instructions for this are located in the manual. If this does not work, you may also soak the printhead (the bottom portion of the cartridge where the ink exits) in 1/4" to 1/2" solution of 50% warm, distilled water and 50% alcohol for about an hour. To correct overfill, simply remove 1 - 3 ml of ink from the cartridge.

I have refilled my cartridge and now it is leaking.

Possible causes of this are overfilling, a fill-hole seal that is not airtight, or the sponge in the cartridge is beginning to dry up and won't absorb as much ink. In the case of overfilling, extract some ink from the cartridge. Ensure that your fill-hole seal is airtight. It may be necessary to reseal the filling hole where you injected the ink. Many cartridges have sponges inside. Make sure you penetrate the sponge with your needle, push down to the bottom, then slowly move upwards as you inject the ink. Inserting your needle in different directions in the sponge may also help it to regain some of its porosity. Reseal the filling hole where you injected the ink.

I have a 4-color printer. What should I do with the photo colors?

Some printer cartridges, in addition to black, magenta, cyan, and yellow, require two additional "photo" colors: lighter hues of both magenta and cyan. These inks are not intended for use in standard four-color printers, even when printing photos. Many four color printers can accept an optional photo cartridge that uses the photo colors.

What kind of ink do you provide in the InkJet Refill Kit?

We have a special, dye-based ink formula that works well in almost all inkjet printers. With careful refilling, most cartridges can be used many times without clogs or other issues.

How can I get ink stains off my hands?

Wash hands immediately with soap and warm water. If stains persist, we recommend a long, hot shower.

How can I get ink stains out of clothing?

Immediately rinse the stained area with cold water, then saturate the item with hair spray containing alcohol. Place a white, absorbent cloth or towel under the stain to catch the excess ink. You then need to blot the stain with a clean cloth. Repeat this process until the stain is removed, then launder as usual.

Caution: Some fabrics may be damaged by the hair spray solution. If in doubt, test on a hidden area first. Some fabrics may stain immediately and it may not be possible to completely clean them.